ScrollScout support

A human reads every message. Write to hello@scrollscout.app and include your iPhone model and iOS version if the question is about the app.

Quick answers

Scout stopped appearing before my apps

Check Settings, Screen Time, and make sure ScrollScout still has permission. If iOS revoked it after an update, opening ScrollScout once restores the setup. Your app choices and intentions never leave the phone, so nothing is lost.

My partner invite link shows a code but the app does not open

Enter the six-character code by hand in Settings, then Partner mode. Links open the app automatically only after the App Store version is installed.

The Chrome extension is not gating a site

Open the ScrollScout options page from the puzzle-piece menu and check the site is set to Scout asks. Incognito windows are not gated unless you allow the extension there.

Billing and refunds

Subscriptions are billed by Apple. Manage or cancel any time in Settings, then your name, then Subscriptions. Refunds go through Apple's refund request page.

More general questions are covered in the FAQ and the guides.